BESCHWERDEFORMULAR DEUTSCHE BAHN PDF

Konzernweit sorgen MitarbeiterInnen bei Bahn und Bus (zusätzlich rund Lehrlinge) dafür, dass täglich rund 1,3 Millionen Reisende sicher an ihr. Zur zügigen Klärung Ihrer Teilnehmerbeschwerde zum Anbieterwechsel ist es für die. Bundesnetzagentur und die betroffenen Unternehmen sehr hilfreich, wenn. Fahrgastrechte von Bahnreisenden nach Verordnung (EG) Nr. / 1. Beim Kauf eines Bahntickets Online-Beschwerdeformular für den Busverkehr.

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We use cookies and tracking tools on our website. By continuing to use our website, you agree to this.

You can find further information in our data protection declaration. The booking can be made via the internet www. Mobile costs may vary. International charges apply for calls from abroada travel beschwerdegormular or a Germania ticket desk.

The latest time which flights with free seats available can be booked is 2 hours before the time of departure. Thereafter, a flight can only be booked directly at the airport desk if seats are still available at that point. The booked flight is only valid for the passengers named at the time of booking and is not transferrable, unless deutsxhe otherwise in these conditions. Upon booking the real first and last names of the passenger must be stated and verified with official photo identification passport, personal identification card, child passport etc.

Name changes between the booking and flight departure are only possible free of charge in case of proven civil changes; otherwise the modalities concerning change in the flight booking named under point 6 apply. Paper tickets are not issued or dispatched. The services and prices confirmed with the booking apply. These only apply for the carriage of the passenger named in the booking from the place of departure to the destination booked and the beschwerdefornular times stated.

In some countries taxes and other fees can be demanded directly from the passenger by authorities or airlines. These are therefore not beschwerdwformular in the price of beschwerdeformularr flight and shall be beschwerdeeformular additionally by the passenger. Germania reserves the right to subsequently increase price of the flight confirmed with the booking if there is more than four 4 months between the conclusion of the contract and the agreed date of departure and the circumstances which led to bescherdeformular increase were not present before the conclusion of the contract and were also not able to be predicted or avoided by Germania.

The passenger-related increase is directly passed on to the passenger. The passenger shall assert this right immediately after Germania has declared the price increase. Payment is due upon booking. Payments of bookings made via our website or by telephone can be paid by credit card accepted by Germania or per rush transaction.

Deutsfhe payment method rush transaction is only possible for bookings made via our website and only for bank accounts in the following countries: Further methods of payment may be accepted when booking in a travel agency or at a Germania ticket desk.

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Travel agencies commissioned by Germania or ticket sales desks may charge extra fees. Payment in installments is not possible. Should payments be delayed or not be made in full, Germania has the right to demand at least the legally allowed interest on the arrears.

We also reserve the right to enforce further charges for damages caused by delays. Should a credit card company or bank refuse the chargeback which resulted from the booking, then this is also counted as a delayed or incomplete payment. In the event of a return debit i. In all of the cases mentioned above, the passenger still reserves the right to demonstrate that Germania suffered no or fewer damages. Passengers are able to reserve seats standard seats or XL- seats via the website www.

Reservation is subject to availability. If no such chargeable seat reservation has been made, there is no entitlement to a certain seat, and the seat allocated at check-in is the one that must be occupied. Please note that small children 0 to 2 years old are not entitled to their own seat unless one has been specifically booked for them. In such cases, a child fare must be paid for the seat and the infant has to be secured in a certified child restraint system. Please note that for security reasons child restraint systems are only allowed on certain seats.

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In any case, child restraint systems are notifiable in advance. Seats by the emergency exits cannot be reserved in advance. Due to security regulations set out by the authorities, these seats can only be allocated to people who are in a physical position to operate the exits in the correct manner and are able to follow the instructions of the cabin crew. Therefore, XL- seats by the emergency exists can only be reserved and paid in cash or via credit card at check- in desk.

Germania reserves the right to allocate seats or to undertake restrictions for security reasons. Please ensure that the first and second names of the passenger have been spelled correctly within your seat reservation.

It must conform with the spelling on the booking confirmation. The reservation fee for a standard seat is EUR The reservation fee must be paid at the time of booking. All payments must be made using a credit card accepted by Germania at the time of booking. If reserved seats were unable to be allocated due to the rare event of a replacement aircraft of a different kind being used to that originally planned, or if the flight is operated by a different airline, the passenger has a right to a refund of their beshwerdeformular fee.

Otherwise, it is not possible to cancel or rebook the reservation. Change in booking or name changes can only be initiated by the contracting person. This also applies to changes in booking or name changes of any fellow travelers named in the booking. Any such changes do not require the approval of the fellow travelers named in the booking. The term “change in booking” applies if the date of departure beschwerdeformulae changed within the valid flight plan period on the passenger’s request and subject to seats being available or if the name of one or more passengers is changed before the individual departures, without the total number of passengers changing name change.

Bookings can only be changed within max. Flight bookings can be changed, provided that the conditions of the rates chosen permits such changes. A change in booking to a cheaper rate is not possible.

In case of name changes change of passenger deusche fare increases by the difference of the original fare and the actual fare.

In case of an actual lower fare, refund of the difference is excluded. In addition, a fixed name change fee of EUR In case of change in deursche the fare increases by the difference of bfschwerdeformular original fare and the actual fare if the actual fare is higher.

In addition, a fixed change booking fee of EUR Classic Economy Rebookings against fee until 2 hours before departure. Name changes against fee until 2 hours before departure of the first leg. Flex Economy Rebookings free of charge and possible until 2 hours before departure.

Name changes free beschwerdeformhlar charge and only possible until 2 hours before departure of the first leg. Premium Economy Rebookings free of charge and possible until 2 hours before departure. Germania must be notified of the cancellation of a booked flight or other confirmed service e g. The date of receipt of the letter at Germania is determining. Cancellation is not possible after departure.

Informationen zur Datenschutz-Grundverordnung

If a booked flight is either beschwerdeformulad or the passenger fails to appear be it to due non-appearance of the passenger or due to the failure to present the complete travel documents when checking in etc. This also applies if the passenger has notified in advance, that he will not take the flight. Passenger-related fees deuteche as fees calculated per passenger shall be deducted; statutory conditions apply for the refund.

Please note that refund is only possible to the credit card or beschwerdetormular account that has been used for the payment of the booking. A service charge in the amount EUR 25,00 per booking applies in case of such refund unless Germania has caused the event that has led to the non-appearance or cancellation. In the cases named above, the passenger is at liberty to prove that Germania has not suffered any or very little loss through the non-appearance for the flight.

Before Germania accepts the booking request of the customer, they are informed beschwerdefor,ular the scheduled departure times as they apply at that moment in time. It is possible that Germania will have to change the flight times after booking. Where possible, Germania will inform the passenger about the change. When a relevant change is to be made which the passenger cannot accept and if no transfer to an acceptable flight is possible, the passenger has the right to claim for a refund of the price of the flight.

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Other rights of the passenger remain unaffected. The passenger is recommended to have the flight confirmed over the telephone in the period of 24 to 48 hours before both the outward and inward flight through the Service Center, telephone number: In the deutache of changing to another airline company, Germania will immediately initiate all appropriate steps in order to ensure that the passenger is bfschwerdeformular about the change as quickly as possible. The liability regarding the carriage of persons as well as freight and baggage within and outside of the European Community is subject to the liability limitations of the air traffic law, of the regulation Beschwedeformular No.

The liability of Germania by no means exceeds the amount of the substantiated loss. With the exception of injury to life, the body or health, Germania is only liable for damage if it has caused this deliberately or through gross negligence. Germania is not liable for any indirect or consequential damages. If the injured party has contributed to causing the damage which has arisen, the norms of the applicable law in terms of the exclusion or the reduction of the liability to pay damages with contributive fault of the injured party apply.

This applies accordingly, if the injured party does not comply with its duty to advertise, minimise or mitigate loss. For errors or omissions in flight plans or other publications of traffic timetables as well as information from agents, attendants or representatives of Germania with regard to data, departure and arrival times or the execution of the flight, Germania is only liable in the event of intent and gross negligence.

Exemptions from and limitations of the liability of Germania apply correspondingly for the benefit of its agents, attendants, representatives as well as every person whose aircraft Germania uses including agents, attendants and representatives as well as for “travel organisers” including their agents, attendants and representatives.

The total amount to be paid as compensation by Germania and the persons named may not exceed the maximum limits of liability which apply for Germania. Any exemption from liability according to these conditions also applies for passengers who fly free of charge or at a special rate which is not directly or not indirectly available to the public. Germania is entitled within the framework of the contractual execution based on the German Data Protection Act BDSG and other statutory provisions to capture, process and utilise personal data.

These personal data shall be captured, processed, used and transferred within the framework of the declared purpose of the agreement by means of data processing system.

This processing or utilisation takes place within the framework of statutory provisions for the following purposes: Germania is authorised for these purposes to capture, store, modify, block and delete these data, and transfer said data to its own business offices, authorised representatives and to such as parties provide the aforementioned services on behalf of Germania.

In the event that there is no agreement concerning the transfer of personal data as described above, an objection must be sent to the business address of Germania or by email to dsb germania. Furthermore, Germania is entitled to transfer passport data and personal data processed and utilised in connection with transport by air to government agencies at home and abroad, provided the respective request for transfer submitted by the government agency takes place on the basis of mandatory statutory provisions and hence is necessary for the satisfaction of the transport contract.

The following conditions apply to transportation of passengers from and to a German airport from and to a train station in Germany as well as from and to the train stations Salzburg and Basel Baden by railway services provided by Deutsche Bahn group. Booking of a rail and fly ticket is only possible and valid in connection with an international Germania flight booking carrier code ST.