Vineet Nayar: Employees First, Customers Second. by: Mike Sturm. Vineet Nayar has a smile that implies that he knows something that many. In today’s column I interview Vineet Nayar, CEO of HCL one of the world’s largest IT firms is by putting employees first and customers second. Review the key ideas in the book Employees First Customers Second by Vineet Nayar in a condensed Soundview Executive Book Review. Summaries & book.

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But all the plumber is there to find out is where the leak is. What creates the differentiated emlloyees How do you get together a group of people who are willing to take on the impossible, and get them to execute at a high level to do it? That, in and of itself, seems impossible.

Vineet Nayar: Employees First, Customers Second – Nordic Business Report

What did HCLT do to effect such a transformation? You can read more about his management philosophies at his own scrapbook and a blog at Harvard Business Review website. They were anonymous, electronic, and published company-wide. The purpose of the business is to create and deliver differentiated value to the customers. He wears that smile as he addresses the audience at the Nordic Business Forum.


Given the fact that the value is created by the employees in their interface with the customers, what should the business of the managers be? But how do you build such a team? Culture of Creativity by: Does your boss have that vision for you?

Nayar has his eyes on something more: We call her the Amma. She personally told them how hard everyone had worked on the presentation and how hard they will work to create value for them. There wereteachers emoloyees needed to teach English and math to 3 million students in 50, schools.

Nayar helped to break with the past, and helped to create a program using audio programs on boomboxes to help teach English to teachers and students at the same time, then empower teachers to reinforce and build upon the lessons to the students. It kept those in management in a position to lead because the vinet believed that they should be there. Where does your differentiated value get created?

Nayar also proudly tells the story of his philanthropic venture—The Sampark Foundation. Nayar emphasizes the literal definition of that term; to transform means to change the form of something. The value zone in action. Does your team believe in you? Why do you—the company—exist?

Smployees a company to truly transform and get better, it needs plumbers—people who are interested in finding the leaks and fixing them.


In order to really grow, a company will need to make two changes:. What is the core business?

In order to really grow, a company will need to make two changes: The company did it for eight years, for about 6, managers. A passionate and disruptive thinker, Vineet has introduced to the world a unique brand of energetic and inspirational leadership. The results tell the tale. She comes and picks up the child and defines the vision for the child….

For Nayar, building a high-performance team is all about embracing impossibility. This means focusing on the future—rather than the past.

Nayar used the four questions and four steps in Indian schools to vastly improve educational outcomes—specifically in English and math.

Vineet Nayar: Employees First, Customers Second

That was until he met a coach who not only taught him Judo but helped him win an entire tournament. They give orders, but the orders are not executed because there is no trust. I’m on the verge of the verge of declaring that Mr. Create a Compelling Vision for Tomorrow Employees at your company can get a paycheck from anywhere.